rj baje Privacy Policy

1. Data We Collect

When you interact with the rj baje platform — whether by registering an account, making a deposit, placing a bet, or contacting customer support — we collect certain categories of personal data. This section describes in full what we collect, and at which stage of your relationship with rj baje each category is gathered.

1.1 Registration Data

When you create an account via the rj baje Login and registration flow, we collect the following information:

• Full legal name
• Date of birth (for age verification purposes — players must be 18 or older)
• Email address
• Mobile phone number
• Residential address (city, district, and postcode — relevant for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar)
• Preferred currency (Bangladeshi Taka, ৳ BDT)
• Username and encrypted password

1.2 KYC Verification Data

As part of our Know Your Customer (KYC) obligations, rj baje may request copies of the following documents at any stage of your account lifecycle, particularly prior to processing a withdrawal:

• Government-issued photo identification (National Identity Card or valid passport)
• Proof of address (utility bill, bank statement, or official government correspondence dated within the last three months)
• Proof of payment method ownership (screenshot or confirmation from bKash, Nagad, Rocket, Upay, or your bank card issuer)
• Source of funds documentation, where required by applicable anti-money-laundering obligations

1.3 Financial Transaction Data

Each deposit and withdrawal transaction on rj baje generates a record that includes the transaction amount in BDT, the payment method used, the transaction timestamp (Bangladesh Standard Time, UTC+6), and the transaction reference number issued by the relevant payment provider.

1.4 Gameplay and Betting Data

rj baje maintains detailed records of your gaming activity, including the games played, bet amounts, wagering outcomes, session duration, and use of bonus funds. This data is used for responsible gaming monitoring, bonus fraud detection, dispute resolution, and platform improvement.

1.5 Technical and Device Data

When you access rj baje, our servers automatically collect certain technical information, including:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session start and end timestamps
• Pages visited and features used within the platform
• Referral source (if you arrived via a tracked link)

1.6 Communications Data

If you contact rj baje customer support by email or live chat, we retain records of that correspondence, including the content of messages, the date and time of contact, and the resolution reached. This data is used for quality assurance, training, and dispute resolution.

1.7 Summary Table

2. How We Use Your Data

rj baje processes personal data only for lawful, specified, and legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The following sets out the primary bases on which rj baje processes personal data.

2.1 Contract Performance

The primary basis for processing your registration, financial, and gameplay data is the performance of the contract between you and rj baje — namely, the provision of online casino and sports betting services. Without processing this data, rj baje cannot create your account, process deposits and withdrawals in BDT, or operate betting markets on cricket, slots, and other games.

2.2 Legal and Regulatory Compliance

rj baje processes KYC verification data and financial transaction records to comply with applicable anti-money-laundering (AML) and counter-terrorism financing (CTF) obligations. We may be required to share certain data with regulatory authorities, law enforcement agencies, or financial institutions as mandated by applicable law, regardless of your consent.

2.3 Fraud Prevention and Platform Security

Technical and device data, alongside gameplay and transaction records, is processed to detect and prevent fraudulent activity, money laundering, bonus abuse, multiple account registration, and unauthorised access to rj baje accounts. This processing is carried out in the legitimate interests of rj baje and its genuine player community.

2.4 Responsible Gaming Monitoring

rj baje uses gameplay and session data to monitor for indicators of problem gambling behaviour — such as sudden increases in deposit frequency, extended session durations, or rapid escalation of bet sizes. Where such patterns are identified, rj baje may proactively contact the player or apply responsible gaming interventions, as described in detail on the Responsible Gaming page.

2.5 Platform Improvement and Analytics

Aggregated and anonymised technical and gameplay data is used to improve the performance, reliability, and user experience of the rj baje platform. This may include A/B testing of page layouts, analysis of game popularity, and assessment of payment flow completion rates. Analytics processing does not identify you as an individual.

2.6 Marketing Communications

Where you have provided explicit consent, rj baje may use your email address or phone number to send you information about promotions, bonuses, and new features relevant to Bangladesh players — including seasonal offers tied to BPL cricket season, Eid, and other local events. You may withdraw consent at any time by contacting [email protected] or by using the unsubscribe option in any marketing email we send you.

3. Data Sharing & Disclosure

rj baje does not sell or rent personal data to third parties. We share data only in the specific circumstances described below, and always subject to appropriate data protection safeguards.

3.1 Payment Service Providers

To process deposits and withdrawals in BDT, rj baje shares transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card networks such as Visa and Mastercard. These providers receive only the data necessary to execute and confirm the relevant transaction. All payment partners are contractually required to handle your data securely and in accordance with applicable standards.

3.2 Game Content Providers

Game studios that supply content to rj baje — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive a session token and anonymised player identifier to initialise your game session. These providers do not receive your full name, contact details, or payment information. Game providers operate under their own data protection policies and security certifications.

3.3 Identity Verification Partners

To fulfil KYC obligations, rj baje may use third-party identity verification service providers. These partners process the identity documents you submit solely for the purpose of verifying your identity and age. Verification partners are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.

3.4 Law Enforcement and Regulatory Authorities

rj baje will disclose personal data to law enforcement bodies, financial regulators, or other competent public authorities where we are required to do so by applicable law, court order, or where we believe in good faith that such disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

3.5 Business Transfers

In the event that rj baje undergoes a merger, acquisition, asset sale, or restructuring, personal data held by rj baje may be transferred to the relevant successor entity as part of that transaction. In such an event, rj baje will notify affected players and ensure that the successor entity is bound by data protection obligations at least equivalent to those in this Privacy Policy.

4. Cookies & Tracking Technologies

rj baje uses cookies and similar technologies — including local storage tokens and session identifiers — to operate the platform, maintain your logged-in session, and collect analytics data. This section explains what types of cookies we use and for what purpose.

4.1 Essential Cookies

These cookies are strictly necessary for the rj baje platform to function. They maintain your authenticated session after rj baje Login, remember your language and currency preferences, and protect the platform against cross-site request forgery (CSRF) attacks. You cannot opt out of essential cookies without affecting your ability to use the platform.

4.2 Analytics Cookies

rj baje uses first-party analytics to understand how players navigate the platform — which games are accessed most frequently, where players drop off in the deposit flow, and how different page layouts perform. Analytics data is aggregated and does not identify individual players by name. These cookies may be disabled without affecting your ability to place bets or access games.

4.3 Responsible Gaming Cookies

Session duration and activity cookies are used specifically to support our responsible gaming programme. These cookies record the start time of your session and can trigger in-session notifications or automatic time-out reminders where you have configured such limits in your account settings.

4.4 Fraud Prevention Tokens

Device fingerprinting tokens are used to identify and block duplicate account registrations, detect suspicious login patterns, and prevent the use of automated tools (bots) on the platform. These tokens are anonymised and are not used to track your activity outside of rj baje.

4.5 Managing Your Cookie Preferences

You may manage non-essential cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies from specific sites. Please note that blocking essential cookies will prevent rj baje from functioning correctly and you may not be able to access your account or complete transactions.

5. Data Retention

rj baje retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or accounting obligations. The following retention periods apply to the main categories of personal data we hold.

5.1 Active Account Data

While your rj baje account remains active, we retain all registration, KYC, financial, and gameplay data associated with your account. This data is required to provide the services you have contracted for, to resolve any disputes that may arise, and to comply with ongoing regulatory obligations.

5.2 Post-Closure Retention

Following the closure of your account — whether voluntary or by rj baje — we retain your registration and KYC records for a minimum period of five (5) years from the date of closure. Financial transaction records are retained for a minimum of five (5) years from the date of each transaction. These retention periods reflect standard anti-money-laundering record-keeping requirements.

5.3 Support Communications

Records of customer support interactions are retained for a period of two (2) years from the date of the interaction, or for the lifetime of the account if longer, to support dispute resolution and quality assurance purposes.

5.4 Marketing Data

Where you have provided consent for marketing communications, your contact details will be retained for marketing purposes until you withdraw that consent. Upon withdrawal of consent, your contact details will be removed from our marketing lists within 30 days.

5.5 Anonymisation

Where personal data is no longer required for any identifiable purpose but retains analytical value, rj baje may anonymise the data rather than delete it outright. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and platform improvement purposes.

6. Your Privacy Rights

As a player on rj baje, you have a number of rights in relation to the personal data we hold about you. rj baje is committed to facilitating the exercise of these rights in a straightforward and timely manner. To exercise any of the rights described below, please contact our support team at [email protected].

7. Data Security

rj baje implements a layered security architecture to protect the personal data of players on the platform. Our security measures are reviewed and updated regularly to address emerging threats relevant to the online gaming environment in Bangladesh and internationally.

7.1 Encryption in Transit and at Rest

All data transmitted between your device and rj baje servers is protected by TLS 1.2 or higher encryption. Sensitive data stored on rj baje servers — including passwords (which are hashed using a strong one-way algorithm), KYC documents, and payment credentials — is encrypted at rest using AES-256 encryption.

7.2 Access Controls

Access to personal data within rj baje is restricted to staff who require that data to perform their specific role. Access permissions are assigned on a least-privilege basis and are reviewed quarterly. All internal data access is logged and subject to automated anomaly detection.

7.3 Third-Party Security Audits

rj baje engages independent security specialists to conduct periodic penetration testing and vulnerability assessments of the platform infrastructure, payment integrations, and game APIs. Identified vulnerabilities are remediated within priority-based timelines aligned with the severity of the finding.

7.4 Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, rj baje will notify affected individuals as promptly as possible, describing the nature of the breach, the categories of data affected, the likely consequences, and the remediation steps taken. rj baje maintains a documented incident response plan for data breach scenarios.

7.5 Player-Side Security Responsibilities

The security of your rj baje account also depends on the actions you take. rj baje strongly recommends that you use a unique, strong password for your rj baje Login that is not reused on other platforms, enable any available two-factor authentication, and never share your login credentials with any other person. rj baje will never ask you for your password via email, live chat, or any other channel.

8. Policy Updates & Contact

rj baje reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or a prominent notice on the rj baje platform prior to the change taking effect. The effective date at the top of this page will be updated to reflect the date of any revision. Your continued use of the rj baje platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

8.1 Minor Changes

Typographical corrections, clarifications that do not alter the substance of the policy, and updates reflecting minor operational changes may be made without prior individual notification. We encourage you to review this Privacy Policy periodically to remain informed about how rj baje handles your personal data.

8.2 Contact the rj baje Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by rj baje, please contact our support team. All privacy-related enquiries will be directed to our designated data protection contact for review and response.

• Email: [email protected] (plain text — not a clickable link)
• Response Time: Within 5 business days for acknowledgement; 30 days for full resolution
• Hours: 24 hours a day, 7 days a week
• Language: English (responses will be provided in English)